FAQs
For questions, comments or concerns, please email us at: sugarshaiCakes@gmail.com and we will respond within 48 hours.
HOW FAR IN ADVANCE SHOULD I ORDER?
All of our cheesecakes are custom made to order, so we encourage a 5-7 day notice period.
ARE YOU OPEN EVERY DAY?
SugarshaiCakes is a seasonal operation. We take orders between Novmber 1 - February 20. For inquiries during off-season or large/catering orders, please email sugarshaicakes@gmail.com to coordinate.
DO YOU HAVE A STOREFRONT?
No. sugarshaiCakes is 100% curbside pick-up and/or local delivery within the Twin Cities (Minneapolis-St. Paul, Minnesota).
HOW DOES DELIVERY WORK?
We offer delivery for an additional fee depending on the location/distance. Fees are tabulated upon checkout. We also offer contactless pickup at no cost.
WHAT IS ‘MADE TO ORDER FROM SCRATCH’?
All ingredients are mixed fresh for your cheesecake including the toppings.
CAN I ORDER A CUSTOM CHEESECAKE? I DON’T SEE WHAT I WANT ON THE WEBSITE.
sugarshaiCakes does not stray very far from the available menu displayed on our website. However, please inquire and our team will decide if your request is possible. Send an email to sugarshaiCakes@gmail.com and we will get back to you to discuss in greater detail.
WHAT FLAVORS DO YOU OFFER?
We currently offer an assortment of seasonal flavors. Visit our menu page for an up-to-date list.
HOW LONG DO YOUR CAKES STAY FRESH?
A sugarshaiCake will last anywhere between 7-14 days refrigerated, and up to one month in the freezer when packaged airtight.
ARE YOUR CAKES VEGAN OR GLUTEN-FREE?
Our cakes are NOT vegan. sugarshaiCakes contain traditional ingredients like cream cheese, eggs, and flour.
DO YOU MAKE MINI CHEESECAKES?
For large/catered orders only. Please email sugarshaiCakes@gmail.com to coordinate.
DO YOU MAKE ANYTHING OTHER THAN CHEESECAKES?
No. Cheesecakes are our specialty.
WHO DO I CONTACT FOR PARTNERSHIPS OR MEDIA REQUESTS?
Please email us at sugarshaicakes@gmail.com and we'll get back to you shortly.
DO YOU SHIP YOUR CAKES NATIONWIDE?
Not yet. Stay tuned!
MODIFICATIONS & LAST MINUTE REQUESTS
We can modify cake flavors within reason and if our production schedule allows. We are not able to make last minute substitutions or design modifications if it lands 1-3 days prior to the delivery/pickup of the cheesecake order.
WHAT IS YOUR REFUND POLICY?
Due to the tedious, handcrafted nature of our cheesecakes, we are unable to provide refunds or exchanges for any of our items once a cake has been received by the designated party. Refunds requested due to decorating style or general decoration design will not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake is determined not to meet our standards. Quality determination is solely at the discretion of sugarshaiCakes. If we are unable to accommodate an order, we will issue a 100% refund.
WHAT IS YOUR CANCELLATION POLICY?
All orders that are placed and canceled within the same 24 hours will receive a full 100% refund. Any orders cancelled within 48 hours before pickup/delivery will be charged 50% of the total.